upgradesSolution Upgrades – WMS, Labor Management and Parcel

Software upgrades can be challenging — way more challenging than expected. Organizations often underestimate the amount of effort, time, and resources required for a successful outcome. So it’s no surprise that typically fewer than 30 percent of companies report achieving all or most of their upgrade objectives. This is where we are a difference maker.

With Longbow, make your upgrade a success

We know that you face significant challenges getting your upgrade project approved. You have to justify the investment with a business case that factors in the costs, risks, and rewards. We also know that you are under pressure to see real productivity gains and a quick ROI. We can help you, from the initial stages of project approval right through to the final implementation, working closely with your team to ensure success.

We’ll help you achieve your upgrade goals

We provide a single point of contact to lead or assist your team through the entire upgrade process. That includes configuration, modifications, testing, training, and go-live. Longbow has the technical and functional skills to quickly and efficiently handle any configuration, integration, or performance issues because chances are we’ve seen it before. That’s why leading companies rely on the deep knowledge and experience of the Longbow team to bring in their upgrades on-time and on-budget.

Why consider an upgrade in the first place?

When you consider an upgrade the first question to ask yourself is “What do I expect to get out of this?” The answer to this question will differ by company. Some of the common reasons include:

  • Reducing labor costs
  • Reducing maintenance costs
  • Meeting new customer requirements
  • Staying current with software release

Whatever your reason is for considering an upgrade, it is important that you define and understand your expectations prior to performing an assessment.

Performing the assessment

A milestone task prior to any starting any upgrade is a current system assessment. The assessment will drive the business case and justification for performing the upgrade. Take the time to review your current system. Below are some major points for consideration:

  • Identify and gather input from all system stakeholders. Look beyond IT and Operations to gather feedback from Engineering, Finance, etc.
  • Review all workflows and SOPs of the current solution. Understand and list all integration points (host system, AMHE, etc.) and customizations with the current solution.
  • Review all progressive enhancements, features and functionality of the software since your current release.
  • Review software road map and IT supportability as it pertains to functionality, hardware, OS, APIs, etc.

Once you review the assessment you can start to build a compelling reason to support a business case. Using the knowledge gained from the assessment to compare against the upgrade version will help you develop your budget, cost justification and ROI.

What to Expect

There are people who view upgrades as a simple project that can be started and completed over the course of a single weekend. While this would be fantastic, it is simply not the case. In practice, an upgrade typically mirrors a full project implementation. Some phases might be shorter as the integration maps or reports have already been developed for the current solution, but you will still follow a similar path. You should plan for a project that looks and feels like a new implementation because at the end of the day that is exactly what you are setting out to do.

If you’re unsure, considering, or already planning an upgrade, talk to us. We’ll save you time, money, and resources on the way to a seamless transition from your old system to the new.