Getting a Response Shouldn’t Be a Challenge

When you call for support, you need to connect with someone who knows how to solve your problem and get you back up and running fast – not be forced to navigate a call center or exchange emails.

Longbow is well known for its responsive team and “get it done” attitude. We bring that tradition and philosophy to our System Support Services. That’s why we’re able to offer a 30-minute response time guarantee, 24/7 assistance, and get the turnaround you not only want but need.

Our Systems Support services include regular business and system reviews where we discuss the support we’ve provided and address any open issues. The goal is to make sure that the services we’ve provided are continuing to deliver value, find ways to further improve system performance and maximize your ROI.

Support is Not Just for Emergencies

Many of our customers have extensive IT and operations capabilities in-house. Our Systems Support team is staffed with people who can take on remarkably complex development projects or modifications that your team needs help with when your resources are stretched thin.

Support Services includes customized, experiential training for every employee, regardless of company size and number of people you need educated. We’ve delivered a lot of training and know that the best way to learn is through experience. Whether we’re training supervisors, management, operations personnel or users on the floor, we customize training based on your operating procedures.

Longbow Systems Support includes:

  • Client support center
  • Business reviews
  • System reviews
  • Education and training
supply chain analytic support

7 Steps You Can Take to Help Make Your Implementation a Success

As many as 65% of enterprise software implementations fail. But that doesn’t mean your company’s implementation has to suffer the same fate.

Download the Whitepaper

We can show you how to maximize the value of your supply chain execution system investment.

Delivering tangible business benefits is what we do best.

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