Accuristix was having problems with performance and response times. This was causing slowdowns in shipments and occurrences of missed orders. Archiving was a slow process, and many warehouse operations were taking much longer than necessary. System enhancements were not functioning correctly. There were also problems integrating WMS with the company’s transportation management (TMS).
Longbow found problems in three main areas:
- The application server
- The database
- The system configuration
"In Longbow we are very pleased to have found ourselves a reliable partner rather than a simple services provider… Their creativity in devising solutions to complex problems really impressed me and was so important for meeting our requirements…one of the biggest keys to their effectiveness is in understanding our business."
- Chris Redpath, Director & Supply Chain Solutions, Accuristix