Accuristix had performance and response time issues. This caused delays in shipments and occurrences of missed orders. Archiving was a slow process and many warehouse operations took much longer than necessary. System upgrades were not working properly. There were also issues integrating the WMS with the company’s transportation management (TMS).
Longbow encountered issues in three main areas:
“At Longbow, we are very happy to have found a reliable partner rather than just a service provider… Their creativity in designing solutions to complex problems really impressed me and was so important in meeting our requirements… l one of the biggest keys to their effectiveness is to understand our business.”
– Chris Redpath, Director and Supply Chain Solutions, Accuristix